Terms & Conditions

1. Introduction and Acceptance

Welcome to Pride The Hague. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

2. Definitions

• "We," "Us," "Our": Refers to Pride The Hague / Pride Workgroup at COC Haaglanden
• "You," "User": Refers to any individual or entity using our Services
• "Content": All text, images, videos, data, and other materials on our Services
• "Event": Any activity, program, or gathering organized as part of Pride Week
• "User Content": Content submitted, uploaded, or shared by users

3. Eligibility

To use our Services, you must:

• Be at least 16 years old (or have parental/guardian consent)
• Have the legal capacity to enter into these Terms
• Not be prohibited from using the Services under applicable law
• Provide accurate and complete information when registering

Some events may have additional age restrictions, which will be clearly indicated.

4. User Accounts and Registration

4.1 Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

4.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Harm the community or other users
• Remain inactive for extended periods

5. Use of Services

5.1 Permitted Use

You may use our Services to:

• Browse Pride Week events and activities
• Register for events and programs
• RSVP and manage your event attendance
• Collect digital badges and achievements
• Connect with the LGBTQIA+ community
• Share your story (with consent)
• Receive Pride Week updates and news

5.2 Prohibited Conduct

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Post discriminatory, hateful, or offensive content
• Harass, threaten, or harm other users
• Impersonate others or misrepresent your identity
• Collect user data without consent
• Distribute spam, malware, or viruses
• Attempt to gain unauthorized access to our systems
• Use automated tools (bots, scrapers) without permission
• Interfere with the proper functioning of the Services
• Resell or commercialize the Services without authorization

6. Event Registration and Tickets

6.1 Registration

When registering for events:

• RSVPs and registrations are subject to availability
• Confirmation does not guarantee entry if capacity is reached
• You must comply with event-specific rules and requirements
• Accessibility accommodations should be requested in advance

6.2 Partner Events and Payment Processing

Many events listed on Pride The Hague are organized by partner organizations, venues, or third parties:

• Partner events may require payment or ticketing through external platforms
• All payment processing for partner events is handled exclusively by those partners
• Pride The Hague does not process payments, store payment information, or receive any financial data from partner event transactions
• Partner organizations are solely responsible for their own payment processing, refund policies, and ticketing systems
• Prices are set by event organizers and are typically in Euros (EUR) unless stated otherwise
• We are not responsible for third-party payment processors, ticketing fees, or any issues arising from external payment systems

6.3 Cancellations and Refunds

Refund eligibility depends on:

• The specific event's cancellation policy
• How far in advance you cancel
• Whether the event is canceled or postponed by organizers

If an event is canceled by Pride The Hague, you will be entitled to a full refund or credit toward another event.

7. Content and Intellectual Property

7.1 Our Content

All Content on our Services, including but not limited to:

• Text, graphics, logos, and images
• Software, code, and functionality
• Pride The Hague branding and trademarks
• Event descriptions and materials

is owned by Pride The Hague or our licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 User Content

When you submit content (stories, photos, comments), you:

• Retain ownership of your content
• Grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for Pride The Hague purposes
• Confirm you have all necessary rights to share the content
• Agree your content does not violate third-party rights

7.3 Photography and Recording

By attending Pride events, you acknowledge that:

• Photos and videos may be taken at events
• You may appear in promotional materials
• You can opt-out by contacting us or wearing an "opt-out" indicator provided at events

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms. Privacy Policy

By using our Services, you consent to the processing of your data as described in the Privacy Policy.

9. Community Standards and Conduct

Pride The Hague is committed to creating a safe, inclusive, and welcoming environment. We expect all users and participants to:

• Respect the diversity of our community
• Use inclusive language and pronouns when known
• Report safety concerns or violations immediately
• Support and uplift marginalized voices
• Create an environment free from discrimination and harassment

10. Safety and Security

10.1 Event Safety

We prioritize the safety of all participants. However:

• You are responsible for your personal safety and belongings
• Follow instructions from event staff and security
• Report suspicious behavior or safety concerns immediately
• Be aware of emergency exits and procedures

10.2 Medical and Health

By attending events:

• You confirm you are in suitable health to participate
• You agree to disclose relevant medical conditions if necessary
• We are not liable for medical emergencies or health issues
• First aid services may be available at certain events

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimer

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Uninterrupted or error-free operation
• Accuracy or reliability of information
• Security of data transmission

11.2 Partner Events and Third-Party Services

Pride The Hague acts as a platform to promote and coordinate Pride Week activities. We are NOT responsible for:

• "Event": Partner Events: Events organized by third parties, partner organizations, venues, artists, or hosts are entirely their responsibility. We are not liable for any incidents, accidents, injuries, damages, losses, or disputes arising from partner events
• External Websites and Services: Third-party websites, payment processors, ticketing platforms, or services linked from our platform are governed by their own terms and privacy policies: External Websites and Services: Third-party websites, payment processors, ticketing platforms, or services linked from our platform are governed by their own terms and privacy policies
• Payment Processing: All payment transactions processed by partners or third parties. We do not receive, store, or process payment information: Payment Processing: All payment transactions processed by partners or third parties. We do not receive, store, or process payment information
• Event Quality and Safety: The quality, safety, accuracy, or legality of partner events, venues, or services: Event Quality and Safety: The quality, safety, accuracy, or legality of partner events, venues, or services
• Participant Conduct: Actions, statements, or conduct of event participants, attendees, vendors, artists, hosts, or any other third parties: Participant Conduct: Actions, statements, or conduct of event participants, attendees, vendors, artists, hosts, or any other third parties
• User-Generated Content: Content, photos, comments, or materials submitted by users or third parties: User-Generated Content: Content, photos, comments, or materials submitted by users or third parties
• External Communications: Communications, agreements, or transactions between users and third parties: External Communications: Communications, agreements, or transactions between users and third parties
• Technical Issues: Service interruptions, technical problems, or data loss caused by third-party services or providers: Technical Issues: Service interruptions, technical problems, or data loss caused by third-party services or providers

By attending or purchasing tickets to partner events, you acknowledge that Pride The Hague serves only as an informational platform and has no control over, and assumes no responsibility for, the actions of partner event organizers or third parties.

11.3 Limitation of Liability

To the maximum extent permitted by Dutch law and EU regulations, Pride The Hague, COC Haaglanden, the Pride Workgroup, and all associated officers, volunteers, employees, partners, and affiliates shall not be liable for:

• Damages: Any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind: Damages: Any indirect, incidental, special, consequential, punitive, or exemplary damages of any kind
• Financial Losses: Loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings: Financial Losses: Loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings
• Personal Harm: Personal injury, emotional distress, property damage, theft, or loss of personal belongings at events (except where directly caused by our proven gross negligence or willful misconduct): Personal Harm: Personal injury, emotional distress, property damage, theft, or loss of personal belongings at events (except where directly caused by our proven gross negligence or willful misconduct)
• "Event": Partner Events: Any harm, injury, damage, or loss occurring at partner-organized events, venues, or activities not directly controlled by Pride The Hague
• Third-Party Actions: Actions, omissions, misconduct, or negligence of third parties including event organizers, participants, vendors, artists, hosts, or attendees: Third-Party Actions: Actions, omissions, misconduct, or negligence of third parties including event organizers, participants, vendors, artists, hosts, or attendees
• Force Majeure: Events beyond our reasonable control including acts of God, weather conditions, pandemics, government actions, civil unrest, terrorism, strikes, or technical failures: Force Majeure: Events beyond our reasonable control including acts of God, weather conditions, pandemics, government actions, civil unrest, terrorism, strikes, or technical failures
• Information Accuracy: Errors, omissions, or inaccuracies in event information, schedules, locations, or content provided by third parties: Information Accuracy: Errors, omissions, or inaccuracies in event information, schedules, locations, or content provided by third parties
• Service Interruptions: Website downtime, technical failures, data loss, or unavailability of services: Service Interruptions: Website downtime, technical failures, data loss, or unavailability of services
• Security Breaches: Unauthorized access to your data caused by third-party actions beyond our reasonable security measures: Security Breaches: Unauthorized access to your data caused by third-party actions beyond our reasonable security measures
• Transportation and Travel: Travel arrangements, transportation, accommodations, or related expenses for attending events: Transportation and Travel: Travel arrangements, transportation, accommodations, or related expenses for attending events

Maximum Liability: In any case where liability cannot be excluded under Dutch law, our total aggregate liability shall not exceed €100 (one hundred euros) or the amount you directly paid to Pride The Hague (not to partners) in the 12 months preceding the claim, whichever is lower.

Time Limitation: Any claims must be brought within one (1) year from the date the cause of action arose, or such claim is permanently barred.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pride The Hague, its officers, volunteers, partners, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your User Content
• Your conduct at events

13. Modifications to Terms and Services

13.1 Terms Updates

We may modify these Terms at any time. Material changes will be communicated via:

• Email notification (if you have an account)
• Prominent notice on our website
• Updated "Last Modified" date

Continued use of the Services after changes constitutes acceptance of the new Terms.

13.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of The Hague, Netherlands.

EU residents may also have the right to file complaints with their local consumer protection authorities.

15. Dispute Resolution

Before filing a legal claim, we encourage you to contact us to seek an informal resolution:

• Email: [email protected]
• We will attempt to resolve the issue within 30 days
• If unresolved, you may pursue legal remedies

16. Severability and Entire Agreement

16.1 Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Pride The Hague regarding the Services.

17. Contact Information

For questions about these Terms, please contact us: